Technology • Managed IT
Managed ITProactive IT management and infrastructure support.
Endpoint management, network security, user helpdesk, and proactive system maintenance for growing enterprises.
Engineered Across Tier-One Hardware & Security Ecosystems
We procure, configure, standardise, and proactively maintain mission-critical infrastructure across South Africa’s leading technology partners.
The problem
What this solves.
Unplanned IT downtime, malware threats, and unmanaged hardware create operational friction and security exposure. Relying on break-fix reactive IT support results in unexpected repair bills and costly business interruptions.
What we do
Managed IT in practice.
24/7 Monitoring & Helpdesk
Rapid issue resolution and proactive monitoring for workstation, server, and network health.
Endpoint Security & Antivirus
Managed endpoint detection, firewall configuration, and automated patch management.
Device & User Provisioning
Streamlined employee onboarding, hardware setup, and access control management.
Data Backup & Disaster Recovery
Automated cloud backups with recovery time objectives agreed per engagement — and restores tested, not assumed.
IT Governance & Policy
Enforce security compliance, password hygiene, and hardware lifecycle management.
How it works
The method.
- 01Infrastructure AssessmentAudit existing servers, networks, workstations, and security posture.
- 02Standardisation & HardeningStandardise operating systems, deploy security tools, and close vulnerability gaps.
- 03Proactive Monitoring SetupImplement automated diagnostic monitoring to catch failures before they impact staff.
- 04SLA Support ExecutionProvide structured support with clear response times and transparent reporting.
Proof
Who this is for.
This solution is applied most often in the sectors below. Published case studies for this service are in preparation — we do not put client results on the site before the client has verified them.
Investment & Scoping
Delivery and commercial clarity.
Managed IT & Desktop Support
Predictable per-seat or fixed-retainer workstation management engineered to eliminate downtime, secure endpoints, and guarantee responsive SLA support.
In South Africa, managed desktop and IT workstation support typically costs between R350 and R1,000+ per user/month (excluding VAT), depending on whether support is remote-only, includes proactive patch management/security, or bundles licensing and on-site visits.
Basic / Entry
Baseline remote monitoring and automated maintenance for teams needing essential IT stability.
- Remote monitoring and management (RMM)
- Automated OS & third-party software patching
- Basic antivirus & endpoint malware management
- Reactive business-hours remote helpdesk
- Standard ticket logging & SLA tracking
Standard / Proactive
Comprehensive proactive maintenance, advanced endpoint protection, and cloud productivity management.
- Proactive maintenance & automated patch management
- Full Microsoft 365 / Google Workspace administration
- Endpoint Detection and Response (EDR) security
- Cloud backup monitoring & verified recovery testing
- SLA-backed remote support with fast priority escalation
Comprehensive / Platinum
All-inclusive workstation support with bundled enterprise licensing, phishing defense, and physical call-outs.
- All Standard / Proactive services included
- Scheduled on-site support visits in major metros
- 24/7 or extended emergency hours coverage
- Microsoft 365 Business Standard licenses bundled
- Dark web monitoring & employee phishing simulations
- Dedicated technical account management & quarterly reviews
Fixed Monthly Retainer
For companies billed on a fixed monthly retainer rather than per seat, small-to-medium businesses typically spend between R5,000 and R25,000 per month for capped, predictable IT operations.
✦ Key Factors That Influence Final Cost
Standalone workstation support drops the cost, whereas bundling Microsoft 365 (e.g., Business Basic or Business Standard) and cloud backup software (such as Acronis) adds R150 to R350+ per seat.
Plans offering unlimited or SLA-bound physical call-outs in major metros (Johannesburg, Pretoria, Cape Town, Durban) carry higher monthly fees. Purely remote desktop support providers sit at the lower end of the pricing spectrum.
If desktop issues fall outside the baseline SLA, standard ad-hoc technician rates range from R650 to R950 per hour during business hours, rising to R1,200 to R1,600+ per hour for emergency after-hours support.
Standard technician rates applied when support requests fall outside baseline SLA parameters or require emergency dispatch.
Related
Others in the technology pillar.
Questions
Straight answers.
How much does managed desktop and IT workstation support cost in South Africa?
In South Africa, managed desktop and IT workstation support typically costs between R350 and R1,000+ per user/month (excluding VAT). Our transparent tiers range from R250 – R500 per user/month for Basic RMM and software patching, R500 – R850 per user/month for Standard proactive SLA support with EDR security, up to R850 – R1,500+ per user/month for Comprehensive Platinum cover bundling Microsoft 365 licensing, phishing training, and scheduled on-site visits.
Can we pay a fixed monthly retainer rather than per user?
Yes. While per-user pricing aligns costs directly with headcount fluctuations, companies preferring capped monthly budgets can opt for a fixed monthly retainer. Small-to-medium businesses typically spend between R5,000 and R25,000 per month depending on workstation count, server infrastructure, and on-site requirements.
What response time SLAs do you provide?
Response times are set in your service agreement rather than published as a blanket promise, because they depend on the level of cover you take. Site-down incidents are prioritised ahead of routine helpdesk requests, and we agree the specific targets in writing before you sign.
Do you offer remote support across South Africa and on-site visits?
Yes. Over 90% of workstation and software issues are resolved remotely across South Africa. Scheduled and emergency on-site technician dispatch is provided across major metros including Johannesburg, Pretoria, Cape Town, and Durban.
What are your ad-hoc rates for out-of-scope or emergency IT support?
If support requests fall outside your baseline SLA contract, our standard ad-hoc technician rates range from R650 to R950 per hour during business hours, rising to R1,200 to R1,600+ per hour for emergency after-hours support.
Next step
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